HOSTING Faq

I have just purchased a hosting package. When will it be activated?

It will take approx 1-12 hours to activate it. Depending on fraud checks. All account login details such as your control panel login information, DNS info et cetera will be sent in your welcome email.

I signed up with you and still haven't receive any login details. Why?

Account login details are sent automatically by our billing system as soon as an account is activated.
If by any chance you did not receive a welcome email please, check spam directory, sometimes notification emails may get there contact live support and we’ll gladly check what is wrong and send you an email manually.
Please take into consideration that account activation may take 6-12 hours for shared hosting and up to 24 hours for VPS orders

Would I be able to upgrade my hosting account?

Yes! By all means. Contact our billing department and they will help with the upgrade. Your time remaining on your existing account will be deducted from your upgraded package.

Are there any hidden fees?

There are no hidden fees associated with our service. This is not the type of business service we like to provide. All fees are stated at the time of purchasing our services and agreed to by you.

Can I pay you through a credit card or use PayPal?

We only use PayPal to process all payments. Additionally you can pay with credit or debit cards through PayPal. This is for your and our protection and security against online fraud.

What’s your money back policy?

We offer unconditional 30 day money back on all web hosting plans. If the account holder cancels after the time period specified, there will be no refund given. We will deduct flat 3% administrative fee before initiating the refund. Refunds do NOT apply to dedicated servers, dedicated IP addresses or domain registration related fees. Refunds are not applicable to account renewals.

Can I run an online store by using a shopping cart software?

Yes you can, we provide many free shopping cart scripts for you to use. We can even install it for you or you can install them yourself with one click of a button. You would, however, need to use a shopping cart that is based out of PHP scripting language and MySQL database software.

My hosting account was suspended. What should I do?

Actually there are two main reasons for suspension:

If you are late paying your bill, then we’ll suspend your account until you bring payment up to date. Log into the client order area and make sure there are no outstanding invoices.

Your account will be definitely suspended for spamming, hacking, port scanning, adult or offensive content and resource abuse. You will receive the suspend notification on your contact email address if you violate the policy of our company. Please reply to it ASAP to get the issue resolved.

If your account is suspended more than 3 times for any of the above reasons, unfortunately we will ask you to move your account to more resource intensive servers (as dedicated ones) or to find a new hosting company.

For serious offences (warez/mp3s/child pornography), your account will be terminated without notice and your contact details may be passed to the relevant authorities. We have a zero tolerance policy towards this.

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